Frequently Asked Questions
📦 Shipping and Delivery
Do you ship to all of Costa Rica?
Yes, we ship nationwide.
How long does shipping take?
Greater Metropolitan Area: Same-day or next-day delivery depending on the time of your order.
Outside GAM: 1-3 business days via Correos de Costa Rica.
What is the shipping cost?
The shipping cost is automatically calculated at checkout based on your location.
💳 Payments
What payment methods do you accept?
We accept credit cards, debit cards, and other payment methods available at checkout.
💳 Financing Options:
- 0% Interest for 3 months - Interest-free
- Minicuotas from 12 to 36 months - Flexible payment plans
- Credix up to 6 months - Financing available
Do you accept cash on delivery?
Yes, we accept cash on delivery only for shipments within the Greater Metropolitan Area.
Is it safe to buy from your store?
Yes, we use the Shopify platform which has SSL certification and meets the highest security standards.
🎮 Products
Are the games original?
Yes, all our products are 100% original and legitimate.
What consoles do you sell games for?
We sell games for Nintendo Switch 1 and 2, PlayStation 4 and 5.
Do you sell physical and digital games?
Currently, we specialize in physical games.
Do used games come complete?
Yes, our used games include the case and cartridge/disc in excellent condition.
🔄 Warranty
Do products have a warranty?
Yes, all our items come with a warranty for manufacturing defects.
What if my product arrives defective?
Contact us immediately via WhatsApp at 6126-2657, or visit our contact page and we will help you with an exchange or refund.
📞 Support
How can I contact you?
You can message us via WhatsApp at 6126-2657, or visit our contact page.
What are your customer service hours?
Monday to Sunday from 8:00 AM to 8:00 PM.
Have more questions? Contact us and we will gladly help you.