Frequently Asked Questions

📦 Shipping and Delivery

Do you ship to all of Costa Rica?
Yes, we ship nationwide.

How long does shipping take?
Greater Metropolitan Area: Same day or next day delivery depending on the time of your order.
Outside of GAM: 1-3 business days via Correos de Costa Rica.

What is the shipping cost?
Shipping costs are calculated automatically at checkout based on your location.

💳 Payments

What payment methods do you accept?
We accept credit cards, debit cards, and other payment methods available at checkout.

Do you accept cash on delivery?
Yes, we accept cash on delivery only for shipments within the Greater Metropolitan Area.

Is it safe to buy from your store?
Yes, we use the Shopify platform, which is SSL certified and meets the highest security standards.

🎮 Products

Are the games original?
Yes, all our products are 100% original and legitimate.

Which consoles do they sell games for?
We sell games for Nintendo Switch 1 and 2, PlayStation 4 and 5.

Do they sell physical and digital games?
We currently specialize in physical games.

Do used games come complete?
Yes, our used games include the box and cartridge/disc in excellent condition.

🔄 Warranty

Do the products have a warranty?
Yes, all our items come with a warranty against manufacturing defects.

What do I do if my product arrives defective?
Contact us immediately via WhatsApp at 6126-2657 or email us at vjoutletcr@gmail.com and we will help you with the exchange or refund.

📞 Support

How can I contact them?
You can contact us via WhatsApp at 6126-2657, send us an email to vjoutletcr@gmail.com, or visit our contact page .

What are your opening hours?
Monday to Sunday from 8:00 AM to 8:00 PM.

Do you have more questions? Contact us and we'll be happy to help.